5925 Crystal Springs Rd

Douglasville, GA  30134

May 2, 2007

Mr. James Vogel

2232 Ridge Road

Hiram, GA 30141

Dear Mr. Vogel:

Please accept our apologies for the recent problems you had regarding our lawn service.  We recently converted to a new scheduling system, and experienced problems with the software.  The vendor has since applied a patch, and our systems are now 100% functional.  Our team will be out early next week to perform the work requested.  We have   have applied a 10% discount on your order, and again apologize for any inconvenience this may have caused you.

Sincerely,

Charile Cronin

Customer Serivce Manager